The Swedish Consumer Agency is a state agency whose task is to safeguard consumer interests.
About 120 people work at the agency with different types of consumer issues. Safety with regard to goods and services, company advertising and contract conditions, domestic finances and consumer-related disabled and environmental issues are but a few of the agency’s work areas. We also train the municipalities’ consumer advisers as well as budget and debt advisers. In addition, we monitor consumer interests within the EU. Another important task is to produce up-to-date and relevant information for Sweden’s consumers on our web site.
The Swedish Consumer Agency is headed by a Director General who is also Consumer Ombudsman (Konsumentombudsman, KO). KO can represent consumer interests in relations with businesses and pursue legal action in the courts.
The government and the parliament determine consumer policy objectives and the direction of the work of the Swedish Consumer Agency.
The overall objectives of Swedish consumer policy: Consumers have the power and possibility to make active choices. The Swedish Consumers Agency’s overall objectives are: Aware and secure consumers.
The Swedish Consumer Agency does not have the possibility to answer individual questions or to intervene in individual disputes. Providing advice to individual consumers is the task of local (municipal) consumer advisers