Purchase on approval/Right to exchange

To purchase something on approval means that you can get your money back if you want to cancel your purchase and return the goods within a certain time. There is no law that gives you the right to purchase on approval when you buy something from a store. But there are many department stores, chain stores and other stores that use purchase on approval without you having to ask for it. In other words it is not a matter of course that you can return a good and get your money back if you regret purchasing something. If you want to purchase a good on approval you should ask about this before you pay. If the store agrees to purchase on approval it is important to get it written down, for example on the receipt. Always keep your receipt. Always return the good on time, i.e. before the purchase on approval time expires. The good has to be returned in the same condition as when you purchased it.
 
If the store does not allow purchase on approval it may offer a right to exchange instead . This means that you can hand back the good and choose something else instead. Sometimes you will be offered a credit note if you return a purchase. This means that you do not get your money back. Your liabilities when you purchase with the right to exchange are on the whole the same as when you purchase on approval. Before you pay, ask the store when, at the latest, you must return the good. Always keep your receipt. There is often a sign saying "Reavaror bytes ej" (Products in the sales may not be exchanged) in stores, which is easily misunderstood. Naturally you have the right to complain about a product that was purchased in a sale – if there is something wrong with it.

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Senast granskad:  2010-03-25
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