The Swedish Consumer Agency/KO can take measures against:
- misleading advertising and other types of marketing
- unfair contract terms
- incorrect price information
- dangerous products and services
Your complaint should include:
The advert, the contractual terms, the packaging, the product or anything else that you felt was incorrect. As regards radio or television advertising, please state the date the advertisement was broadcasted, time, channel and which company the advertisement was for. State your telephone number and any other contact details in case we need to reach you for additional information.
Send the complaint to:
651 02 Karlstad
You can also send your complaint by e-mail. It is then just as important to attach the above mentioned information, for example as a scanned appendix.
Send your complaint by e-mail.
The Swedish Consumer Agency is a government agency. This means, according to the general rule, that all documents received by the Swedish Consumer Agency/KO become public and can therefore be requested and read by the general public.