How to complain about a faulty service
Reklamera felaktig tjänst - Engelska
To make a complaint means that you are pointing out a problem with the service. For example, you can complain about a service that was poorly performed or if the result was not what you and the company agreed upon. How long you have the right to complain depends on the type of service you have purchased.
Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.
When can you make a complaint according to the Consumer Services Act?
According to the Consumer Services Act, you can complain about a service if:
the result does not match what you agreed on or what you can reasonably expect
the work is not professionally executed, for example if it is done carelessly or if there are shortcomings
You must complain about the fault within 2 months from the time you discovered it.
The law applies to, among other things, contractor services, repair services, cleaning services and storage services.
What does professionally executed mean?
Professionally executed work means that the result should meet the expectations of a professional. For example, you should be able to assume that the company follows industry guidelines and recommendations.
How to file a complaint
If it does not get resolved
Proofread: 9 April 2026
The content is presented in collaboration with ECC Sweden, which is part of the ECC network and the Swedish Consumer Agency's information service. ECC Sweden is part-financed by the European Union.
The content of this website represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA) or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains.
This website is part of an EU quality Network
Your Europe is an EU website that will help you do things in other European countries - without hassle or unnecessary bureaucracy. Information on Your Europe is provided by the relevant departments of the European Commission and complemented by content provided by the authorities in every country it covers.
