Return or exchange goods

Öppet köp och bytesrätt - Engelska

A purchase with a right to return, means that a buyer can return a product and get their money back. The right to exchange means that a buyer can return an item and get a different one instead. It is up to the store to decide if they want to offer the right to return or exchange.

Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.

Purchase with a right to return or exchange – keep this in mind

  • It is up to the store to decide if they want to offer the right to return or exchange. The store also decides on the rules for the return policy.

  • Make sure you know what applies when you purchase a product and that it is clearly stated on the receipt.

  • Save the receipt.

More information

  • What does a purchase with right to return mean?

    A purchase with right to return means that you can return an item you no longer want within a certain period. You will then get your money back.

    What is the right of exchange?

    The right to exchange means that you can return an item to the store and choose another item instead. You do not get your money back. Sometimes the store may offer you a credit note that you can use in the store at a later time

  • Sometimes people confuse a store offering the right to return with the statutory right to reconsider and withdraw from the purchase, but these are two different things.

    The right of withdrawal is a statutory right you automatically have if you purchase something at a distance, i.e. without dealing with someone while being physically at the company’s business premises. Purchasing online or from a telemarketer are two examples of this. You also have the right of withdrawal if someone from the company comes to your home and your agreement to purchase is made there, referred to as off-premises sales.

    The right of withdrawal is governed by law and is not something companies can decide for themselves.

    For items purchased in person in a store, you will not have any statutory right of withdrawal. However it is common for stores to offer customers the possibility to return what they have purchased and get a refund or exchange the item. There is however no law requiring shops to offer money back or a right to exchange.

  • The possibility of a refund or an exchange is up to the individual store to offer or not. There is no law that gives you the right to return goods for a refund or to exchange them.

    How many days do you have for returns and exchanges?

    Stores can decide whether they offer returns and exchanges. They can also determine how many days you have to return the item. Some stores, for example, offer returns for a few days, while others have returns for up to a year.

    The item must be unused

    As a rule, the item must be unused for you to be able to use returns or exchanges. It may also be the case that, for example, you cannot return or exchange the item if you have opened the packaging or removed the tags

    Refund

    If you have paid by card, you cannot get a refund in any other way than to the card you paid with.

  • If the product you have purchased is faulty, you always have the right to claim redress. This applies irrespective of whether the store’s returns policy offers an explicit right to return the item within a certain number of days.

    How to lodge consumer complaint

Proofread: 17 April 2025