For companies

If you have become aware that a product that you sell or have sold is dangerous to consumers, you are obliged to withdraw it from the market. This is a so-called “recall”.

If it turns out that a product does not meet the requirements of the law or if the item is dangerous, you may ultimately be prohibited from selling the product and forced to recall it.

If a product is faulty or your company have been guilty of a delay, the consumer is entitled to compensation for the financial damage this has caused to him or her.

As a business owner, you are responsible for ensuring that the goods and/or services you sell are safe. You need to find out which legislation applies to you and ensure that you meet statutory requirements.

The Consumer Sales Act applies whenever your company sells goods to consumers. The act applies to all goods and regulates areas such as late deliveries, defects, prices and cancellation.

The Consumer Services Act applies when your business sells services to consumers. The act applies to work on and storing goods and work on real estate.

The Act on Distance Contracts and Off-Premises Contracts applies whenever your company sells goods or services over the telephone.

The Act on Distance Contracts and Off-Premises Contracts applies whenever your company sells goods or services remotely.

As a company, you must comply with consumer rights legislation, including the Consumer Sales Act, Consumer Services Act and Consumer Contracts Act.