Complain about a contractor – when the contractor has made a mistake
Reklamera hantverkare – när hantverkaren gjort fel - Engelska
Has the contractor done a poor job? Do you want to complain about the work or claim compensation? If so, the Consumer Services Act applies. Find out what rights you have and get guidance on how to complain when you are dissatisfied with a contractor.
Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.
When can you make a complaint to the contractor?
According to the Consumer Services Act, you can complain to the contractor if:
the result does not match what you agreed on
the contractor has not advised you against a service that you would not have benefited from
the work is not carried out in a professional manner, for example if the work is done carelessly or if there are defects.
You must complain to the business within two months from the day you discovered the fault..
What does carried out in a professional manner mean?
When work is carried out in a professional manner, the result must correspond to what can be expected from a trained professional. For example, you should be able to assume that the company follows the industry’s guidelines and recommendations.
How to make a complaint
If there is still an issue
Proofread: 17 February 2026
The content is presented in collaboration with ECC Sweden, which is part of the ECC network and the Swedish Consumer Agency's information service. ECC Sweden is part-financed by the European Union.
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