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Problems with a hotel or vacation rental

Problem med hotell eller semesterboende - Engelska Have you rented a hotel room, an apartment or a cottage? Are you dissatisfied with something in the booked accommodation? In that

Start Other languages English Purchase of goods and services Travel and tourism Problems with a hotel or vacation rental

The Consumer Sales Act – what the law means for you as a consumer

Konsumentköplagen - Engelska The Consumer Sales Act applies when you, as a private individual, buy goods from a business. The law states, among other things, what you can demand wh

Start Other languages English General consumer rights Consumer laws The Consumer Sales Act

Legislation and regulation on product safety

Legislation and regulation on product safety Lagar och regler om produktsäkerhet - Engelska In addition to Member States, the EU single market includes Norway, Iceland and Liechten

Start Other languages English For companies Legislation and regulation on product safety

How to complain about a faulty product

Reklamationsrätt – så här reklamerar du en felaktig vara - Engelska In Sweden you have the right to complain about a faulty or damaged product within 3 years. For example, you can

Start Other languages English General consumer rights Complains and warranty How to complain about a faulty product

The Act on Distance Contracts and Off-Premises Contracts

Lagen om distansavtal och avtal utanför affärslokaler - Engelska Your right to cancel a purchase is covered by the Act on Distance Contracts. If you have bought something online or

Start Other languages English General consumer rights Consumer laws The Act on Distance Contracts and Off-Premises Contracts

Problem with package travel

Problem with package travel Problem med paketresa - Engelska Has something gone wrong with your package travel? Perhaps it has been cancelled, cut short or significantly changed. O

Start Other languages English Purchase of goods and services Travel and tourism Package travel Problem with package travel

Bank fraud and credit card frauds

Bank fraud and credit card frauds Bankbedrägerier och kortbedrägerier - Engelska Has someone withdrawn money using your card, made payments with your card, or transferred funds fro

Start Other languages English General consumer rights Scams Bank fraud and credit card frauds

Complain when the car workshop has made a mistake

Complain when the car workshop has made a mistake Reklamera när bilverkstaden gjort fel - Engelska Is the work performed by the workshop incorrect or not well done? Maybe it did no

Start Other languages English Purchase of goods and services Cars and other vehicles Complain when the car workshop has made a mistake

Buying a car from a car dealer

Köpa bil av bilhandlare - Engelska You are protected by the Consumer Sales Act when you buy a car from a car dealer. You also might have the right to withdrawal if you purchased th

Start Other languages English Purchase of goods and services Cars and other vehicles Buying a car from a car dealer

Right of withdrawal

Ångerrätt - Engelska Having a right of withdrawal by law means that you have 14 days to withdraw from a purchase that you made off-premises, for example online. The rules regarding

Start Other languages English General consumer rights Right of withdrawal, return or exchange goods Right of withdrawal