Sökresultat

The Consumer Sales Act – what the law means for you as a consumer

Konsumentköplagen - Engelska Have you purchased a product from a company? Then the Consumer Purchase Act applies. The law states, among other things, what you can demand when there

Start Other languages English General consumer rights Consumer laws The Consumer Sales Act – what the law means for you as a consumer

Denied boarding

Nekad ombordstigning - Engelska If you have been denied boarding because of, for example, an overbooked flight, you have the right to assistance and compensation from the airline.

Start Other languages English Purchase of goods and services Travel and tourism Flight Denied boarding

Dropshipping

Dropshipping - Engelska Have you purchased something online from a company claiming to be Swedish? Have you later found out that the item was sent to you from outside the EU? Have

Start Other languages English General consumer rights Dropshipping

The Act on Distance Contracts and Off-Premises Contracts

Lagen om distansavtal och avtal utanför affärslokaler - Engelska Have you purchased something on the Internet, or from a company but not at its brick-and-mortar premises? If so, by

Start Other languages English General consumer rights Consumer laws The Act on Distance Contracts and Off-Premises Contracts

Delayed and cancelled trains

Delayed and cancelled trains Försenat eller inställt tåg - Engelska When travelling by train within the EU, you may have the right to help and compensation from the train operator

Start Other languages English Purchase of goods and services Travel and tourism Delayed and cancelled trains

Problems with a hotel or vacation rental

Problem med hotell eller semesterboende - Engelska Have you rented a hotel room, an apartment or a cottage? Are you dissatisfied with something in the booked accommodation? In that

Start Other languages English Purchase of goods and services Travel and tourism Problems with a hotel or vacation rental

Gym and fitness services

Gym- och träningstjänster - Engelska Before you cancel a gym membership, you need to find out whether you have a prior notice period or are bound to a commitment period. If the gym

Start Other languages English Purchase of goods and services Gym and fitness services

Legislation and regulation on product safety

Legislation and regulation on product safety Lagar och regler om produktsäkerhet - Engelska In addition to Member States, the EU single market includes Norway, Iceland and Liechten

Start Other languages English For companies Legislation and regulation on product safety

Right of withdrawal

Ångerrätt - Engelska Having a right of withdrawal by law means that you have 14 days to withdraw from a purchase that you made off-premises, for example online. The rules regarding

Start Other languages English General consumer rights Right of withdrawal, return or exchange goods Right of withdrawal

How to dispute an incorrect invoice

Bestrida faktura – så här gör du - Engelska How to complain if you receive an invoice you believe is completely or partially incorrect. Also, read about what to do if you receive a

Start Other languages English General consumer rights Invoices and payments Disputing an incorrect invoice