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The Consumer Sales Act – what the law means for you as a consumer

Konsumentköplagen - Engelska The Consumer Sales Act applies when you, as a private individual, buy goods from a business. The law states, among other things, what you can demand wh

Start Other languages English General consumer rights Consumer laws The Consumer Sales Act

Information about distance contracts – rules for companies

Information about distance contracts – rules for companies Informationskrav vid distansavtal – regler för företag - Engelska The Act on Distance Contracts and Off-Premises Contract

Start Other languages English For companies Information about distance contracts

If your car is broken or works poorly

Reklamera bil – när bilen är trasig eller fungerar dåligt - Engelska Has the car you bought from a dealer broken down? Maybe the car will not start, the engine light is on, or ther

Start Other languages English Purchase of goods and services Cars and other vehicles Your car is broken or works poorly

Your electricity contract

Your electricity contract Ditt elavtal - Engelska There are several reasons why you might want to change your electricity contract and sign a contract with a different electricity

Start Other languages English Purchase of goods and services Residential property Your electricity contract

Legislation and regulation on product safety

Legislation and regulation on product safety Lagar och regler om produktsäkerhet - Engelska In addition to Member States, the EU single market includes Norway, Iceland and Liechten

Start Other languages English For companies Legislation and regulation on product safety

This is how you apply for KO support

Ansöka om KO-biträde - Engelska The Consumer Ombudsman, KO, can sometimes help consumers to solve a dispute with a company. KO then represents the consumer in court or in relation

Start Other languages English About us This is how you apply for KO support

The Services Directive – The right to buy services from other countries within the EU

The Services Directive – The right to buy services from other countries within the EU Tjänstedirektivet – att köpa tjänster i andra länder inom EU - Engelska In order to facilitate

Start Other languages English General consumer rights Consumer rights within the EU The Services Directive

Rules for telemarketing

Rules for telemarketing Regler för telefonförsäljning - Engelska There are rules about telemarketing that protect you. The rules are stated in the Act on Distance Contracts and Off

Start Other languages English General consumer rights Rules for telemarketing

Automatic contract extension

Automatic contract extension Automatisk avtalsförlängning - Engelska A company may be required to inform you before renewing a contract. If the company renews your contract without

Start Other languages English General consumer rights Automatic contract extension

European Small Claims Procedure

European Small Claims Procedure Europeiskt småmålsförfarande - Engelska Do you have a dispute with a company based in another EU country? A European Small Claims Procedure can be o

Start Other languages English General consumer rights Consumer rights within the EU European Small Claims Procedure