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Konsumentproblem i kundtjänst | Publikationer - Konsumentverket

Konsumentverket har genomfört en analys av anmälningar till myndigheten och utfört en konsumentundersökning för att utreda hur konsumenter upplever kontakten med företags kundtjäns

The contractor has not finished on time

När hantverkaren är inte klar i tid - Engelska Does the contractors work take longer time than what can be considered reasonable? Or has the contractor completed the work within th

Start Other languages English Purchase of goods and services Contractors and renovation The contractor has not finished on time

Purchasing food online

Purchasing food online Handla mat online - Engelska Shopping for food online has become increasingly common. Many merchants offer both home delivery and ready-packed bags that you

Start Other languages English Purchase of goods and services Food Purchasing food online

When the contractor wants to charge too much

When the contractor wants to charge too much När hantverkaren vill ha för mycket betalt - Engelska Is the contractor asking for an unreasonable amount of money, more than what you

Start Other languages English Purchase of goods and services Contractors and renovation When the contractor wants to charge too much

Your electricity contract

Your electricity contract Ditt elavtal - Engelska There are several reasons why you might want to change your electricity contract and sign a contract with a different electricity

Start Other languages English Purchase of goods and services Residential property Your electricity contract

Late delivery of a product

Försenad leverans av vara - Engelska Is your product delayed or missing? Find out what applies regarding compensation and cancellation of the purchase when the delivery of the prod

Start Other languages English General consumer rights Late delivery Late delivery of a product

Late delivery of a service

Sen leverans av tjänst - Engelska Was the service you purchased not completed within the promised time? Find out what you can demand from the company. Translated page: This text ha

Start Other languages English General consumer rights Late delivery Late delivery of a service

Buying a car from a car dealer

Köpa bil av bilhandlare - Engelska You are protected by the Consumer Sales Act when you buy a car from a car dealer. You also might have the right to withdrawal if you purchased th

Start Other languages English Purchase of goods and services Cars and other vehicles Buying a car from a car dealer

Complain when the car workshop has made a mistake

Complain when the car workshop has made a mistake Reklamera när bilverkstaden gjort fel - Engelska Is the work performed by the workshop incorrect or not well done? Maybe it did no

Start Other languages English Purchase of goods and services Cars and other vehicles Complain when the car workshop has made a mistake

Problem with package travel

Problem with package travel Problem med paketresa - Engelska Has something gone wrong with your package travel? Perhaps it has been cancelled, cut short or significantly changed. O

Start Other languages English Purchase of goods and services Travel and tourism Package travel Problem with package travel