How to complain about a faulty product
Reklamationsrätt – så här reklamerar du en felaktig vara - Engelska
In Sweden you have the right to complain about a faulty or damaged product within 3 years. For example, you can complain about a product that works poorly or is broken. You can also make a complaint if the product does not match the information you received or is not suitable for its intended purpose. You must complain to the business that sold you the product.
Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.
When can you make a complaint?
According to the Consumer Sales Act, you can complain to the company if
the fault is original and existed when you received the product (the fault does not need to show immediately)
you bought the product less than 3 years ago.
This applies whether you bought a new or a used product.
How to file a complaint
Have you paid for the product?
If it does not get resolved
Proofread: 13 November 2025
The content is presented in collaboration with ECC Sweden, which is part of the ECC network and the Swedish Consumer Agency's information service. ECC Sweden is part-financed by the European Union.
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