ODR – Online Dispute Resolution for cross-border purchases

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ODR – tvistlösning på nätet för gränsöverskridande köp - Engelska

ODR – Online Dispute Resolution was an online platform for consumers and companies that was operated by the European Commission.

Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.

The platform is discontinued

The platform is discontinued as of 20 July 2025. It is no longer possible to submit new cases.

Information about ODR

  • Online Dispute Resolution (ODR) was a platform on the Internet that was operated by the European Commission. Through the platform, consumers and companies could themselves try to resolve a complaint or agree on an alternative dispute resolution body to send the complaint to.

  • National contact point in Sweden

    The national contact point in Sweden is operated by ECC Sweden, a part of the Swedish Consumer Agency.

    Email address: odr@konsumentverket.se

Proofread: 9 March 2026

The content is presented in collaboration with ECC Sweden, which is part of the ECC network and the Swedish Consumer Agency's information service. ECC Sweden is part-financed by the European Union.

The content of this website represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA) or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains.

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