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There are special rules intended to make travel easier for you if you have a disability. Before you book a package travel, it is important that you contact the operator to find out if the trip is suitable for you.
Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.
Your rights in brief
If you have a disability, the rules intended to protect you mean that a travel operator:
may not deny you travel on the grounds of your disability
is obliged to say if the trip is suitable for you if you state that you have a disability
must forward your need for assistance to the party that is responsible for transportation on the trip.
If you have a disability that means you have special needs during the trip, you should inform the travel operator before booking a package travel. The operator must inform you about how suitable the trip is for you.
Keep the following in mind:
Adaptations for people with disabilities vary between different destinations. The standard abroad, especially for those with mobility impairments, is often lower than in Sweden.
Most transfer buses cannot accommodate wheelchairs on board. Some operators can arrange special transport from, for example, the airport to the hotel at an additional cost.
Some operators can offer accessible rooms at the destination and provide information about, for example, ramps, elevators, and door widths.
The Swedish Consumer Agency and the Swedish Transport Agency share the responsibility for ensuring that the rules protecting passengers with disabilities are followed.
You can report to us at the Swedish Consumer Agency if you believe that a transport company or a terminal is violating the rules. A report does not mean that your individual case will be investigated. However, it is important information for us when we review how companies comply with the rules.
The Swedish Transport Agency is responsible for ensuring that stations and platforms are accessible. They also oversee that transport companies and station managers, as much as possible, meet the need for assistance if it is lacking on the means of transport.
The content is presented in collaboration with ECC Sweden, which is part of the ECC network and the Swedish Consumer Agency's information service. ECC Sweden is part-financed by the European Union.
The content of this website represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA) or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains.
