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For travel to be considered package travel, two different kinds of travel services must be included, such as transportation and lodging. It is the Package Tours Act that protects you when you go on package travel.
Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.
Keep this in mind
A travel must meet certain requirements to be considered a package holiday.
The Package Tours Act protects you in case of changes or cancellations.
Linked travel arrangements are included in the Package Tours Act , but you do not have the same level of protection.
About package travel
For travel to be considered package travel, the travel must meet these requirements:
The travel consists of at least two different travel services. A travel service can be transportation, lodging, hire care or events.
The travel takes at least 24 hours and includes one overnight stay.
The two different travel services have been put together in a package and are sold by a company.
Package travel can consist of several different agreements
If you enter several different agreements on travel services, it may be package travel if any of the following requirements are met.
The various travel services were chosen and paid for at the same sales point/website, but provided by two different companies. Example: You book a hotel and transportation from two different companies, but pay for both of the services at the same time at the same place.
The travel services have been sold, offered or charged at a joint price for several travel services.
The travel services have been marketed as a package holiday or a similar holiday, such as a charter journey or all-inclusive holiday.
The travel services have been combined after you and the company entered into an agreement that gives you the right to choose from a selection of services.
For example, a gift box containing various optional travel services, or a hotel offering spa treatments where you select the treatments upon arrival at the hotel.
The travel services were purchased online from separate companies, but the first company (the travel operator) transferred your personal details (name, email address, and payment information) to another company. You booked another travel service with the second company within 24 hours after entering into the first agreement.
The Package Tours Act provides you, among other things, protection against changes that the package travel operator makes before or during travel. The law also protects you even if the trip is cancelled.
When you book a travel service from a company and that company then facilitates the purchase of an additional travel service, it is called a linked travel arrangement.
A linked travel arrangement consists of at least two different types of travel services.
This means separate contracts that may have been entered into with one or more companies.
It differs from a package holiday, where you have only one contract covering the entire trip.
Linked travel arrangements are included in the Package Travel Act.
For it to be considered a linked travel arrangement, the first company, after you have booked a travel service, must:
Mediate or otherwise facilitate the booking of an additional travel service at the same time
Mediate or otherwise facilitate the booking of an additional travel service from another company, and this booking is made within 24 hours from the confirmation of the first travel service booking.
A travel service refers to:
Passenger transport, such as flights or buses
Accommodation, such as hotels or cottages
Car rental or motorcycle rental
Tourist services, such as concerts, museum visits, or other excursions.
Your rights
It is important to be aware that you do not have the same rights when you purchase a linked travel arrangement as when you purchase a package tour. In a linked travel arrangement, each company is responsible for its own travel service.
You may be entitled to compensation due to booking errors if the booking error is the company’s fault. This could be, for example, a technical error in the booking system. It is important that you can show what costs you have incurred due to the booking error.
Linked travel arrangements are partially covered by the travel guarantee. This means that you can receive compensation if the company goes bankrupt after you have booked a travel service. The first company, which sells the travel service and facilitates the other purchases, is obliged to arrange a travel guarantee for its part of the arrangement.
The content is presented in collaboration with ECC Sweden, which is part of the ECC network and the Swedish Consumer Agency's information service. ECC Sweden is part-financed by the European Union.
The content of this website represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA) or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains.
