Problem with package travel
Problem med paketresa - Engelska
Has something gone wrong with your package travel? Perhaps it has been cancelled, cut short or significantly changed. Or maybe the holiday did not live up to your expectations. If so, you may have rights under the Package Travel Act. These rights could include compensation, a price reduction, or a full refund. In certain circumstances, you may also be entitled to cancel the holiday altogether without penalty.
Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.
Please note:
Keep this in mind
Is the organiser making changes to your package travel? If so, the terms and conditions must clearly state that the organiser has the right to do so. If the changes make the trip worse, you may be entitled to compensation – and in the case of significant disadvantages, you have the right to cancel and get your money back.
The organiser may cancel a package travel if there are too few bookings or in the event of extraordinary circumstances. In such cases, you are entitled to a full refund. If the trip is interrupted after it has started, you may be entitled to a price reduction for the parts you missed.
If something is wrong with the trip, the organiser must correct the issue or compensate you with a price reduction. You must complain without delay – if you wait too long, your right to compensation may be reduced.
Changes to package travel
Dissatisfied with package travel
Cancelled or interrupted package travel
More information
Proofread: 25 September 2025
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