Late delivery of a product
Försenad leverans av vara - Engelska
Is your product delayed or missing? Find out what applies regarding compensation and cancellation of the purchase when the delivery of the product is late or missing.
Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.
When is a product considered delayed according to the law?
You have not receive the product within the promised time. The promised time is the time stated when you make the purchase, for example, in the purchase conditions or in the order confirmation.
There is no promised or agreed delivery time, but at least 30 days have passed since the purchase and the product has not been delivered.
How to complain about a late delivery
If it does not get resolved
Proofread: 10 November 2025
The content is presented in collaboration with ECC Sweden, which is part of the ECC network and the Swedish Consumer Agency's information service. ECC Sweden is part-financed by the European Union.
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