Here you can find contact information to several places where you can receive independent guidance free of charge.
If you have a problem with something you purchased and have a hard time coming to an agreement with the vendor, you have the right to receive assistance from a Consumer advisor.
Municipal Consumer advisors
Most municipalities in Sweden offer their residents consumer advice. The Consumer advisor in your municipality can give you advice on individual disputes and other financial matters. Consumer advisors work in close contact with The Swedish Consumer Agency.
Hallå konsument is a national information service coordinated by the Swedish Consumer Agency. You can contact Hallå konsument with questions if something went wrong when buying goods and services, agreements, complaints and purchasing with environmental considerations.
The web site hallakonsument.se provides useful information and handy guides to assist you. You can reach us by phone, e-mail and live chat. We will answer your question directly or refer you to experts within other government agencies, the various consumer bureaus, or the municipalities’ consumer advisors.
If you purchased something within the EU
ECC Sweden provides information and advice when you purchase goods and services from other countries within the EU, Norway and Iceland.
ECC Sweden is a unit within the Swedish Consumer Agency and a part of the European Consumer Centres Network. ECC Sweden is co-funded by the European Union.