Konsumentvägledning - English
If you have a problem with something you purchased and have a hard time coming to an agreement with the vendor, you can receive assistance from a Consumer advisor.
Municipal Consumer advisors
Most municipalities in Sweden offer their residents consumer advice. The Consumer advisor in your municipality can give you advice on individual disputes and other financial matters. Consumer advisors work in close contact with The Swedish Consumer Agency.
Independent guidance to consumers
The Swedish consumer agency provides an information service with independent guidance directly to consumers. The counsellors answer questions and help you get in touch with experts at other government agencies, consumer rights bureaus, or municipal consumer guidance services. You can contact the information service via our web site hallåkonsument.se or by telephone, chat, or e-mail.
ECC Sweden for trade within the EU
ECC Sweden is also part of the Swedish consumer agency's information service and aids consumers when buying from other EU countries, Norway, Iceland, and the UK. ECC Sweden offers free guidance before a purchase or help if problems arise after the purchase. The goal is for consumers to utilise all the benefits of the common market.
ECC Sweden is partially financed by the European Commission and is part of the European Consumer Centre (ECC-net).