Consumer advice

- English

Here you can find contact information to several places where you can receive independent guidance free of charge.

If you have a problem with something you purchased and have a hard time coming to an agreement with the vendor, you have the right to receive assistance from a Consumer advisor.

Municipal Consumer advisors

Most municipalities in Sweden offer their residents consumer advice. The Consumer advisor in your municipality can give you advice on individual disputes and other financial matters. Consumer advisors work in close contact with The Swedish Consumer Agency.

Search for your Consumer advisor’s contact information at Hallå konsument

Hallå konsument

Hallå konsument is a national information service coordinated by the Swedish Consumer Agency. You can contact Hallå konsument with questions if something went wrong when buying goods and services, agreements, complaints and purchasing with environmental considerations.

The web site provides useful information and handy guides to assist you. You can reach us by phone, e-mail and live chat. We will answer your question directly or refer you to experts within other government agencies, the various consumer bureaus, or the municipalities’ consumer advisors.

Consumer information and guidance at Hallå konsument

If you purchased something within the EU

ECC Sweden provides information and advice when you purchase goods and services from other countries within the EU, Norway and Iceland.

ECC Sweden is a unit within the Swedish Consumer Agency and a part of the European Consumer Centres Network. ECC Sweden is co-funded by the European Union.

Consumer information and guidance at ECC Sweden’s web site

Within a few select markets consumer bureaus provide guidance free of charge

Information and guidance for questions regarding banks and finances at the Swedish Consumers’ Banking and Finance Bureau

Information and guidance for questions regarding insurance at the Swedish Consumers’ Insurance Bureau

Information and guidance for questions regarding energy markets at the Swedish Consumer Energy Market Bureau

Information and guidance for questions regarding phone, TV and internet at Telekområdgivarna (The Telecom Advisors)