Rules for telemarketing

Regler för telefonförsäljning - Engelska

There are rules about telemarketing that protect you. The rules are stated in the Act on Distance Contracts and Off-Premises Contracts. Companies must follow these rules. For example, you have a 14-day right of withdrawal. The company must also obtain written consent from you.

Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.

Overview of the rules of telemarketing

  • The company must obtain written consent from you for the agreement to be valid.

  • As a rule, you have a 14-day right of withdrawal when you enter into an agreement over the phone.

  • There are some exceptions to the right of withdrawal. Gambling and lotteries are examples where you do not have a right of withdrawal.

  • There are special rules for telemarketing of financial services, such as insurance.

  • You can report aggressive or inappropriate telemarketing to the Swedish Consumer Agency.

Learn more about your rights concerning telemarketing

Proofread: 20 April 2026