About the Swedish Consumer Agency
Om Konsumentverket - English
The government and the parliament determine consumer policy objectives and the direction of work for the Swedish Consumer Agency.
The Swedish Consumer Agency is headed by a Director General who is also the Consumer Ombudsman (Konsumentombudsman, KO). KO can represent consumer interests in relations with businesses and pursue legal action in court.
Our responsibilities include
- to ensure companies abide by appropriate laws
- to receive complaints from consumers
- to work towards implementing branch agreements
- to ensure the safety of products and services
- to assist consumers in planning their personal finances
- to educate and provide support to the Consumer advisors and Budget and debt advisors in the municipalities
- to provide young consumers with appropriate tools and information and to become informed consumers
- to provide consumers independent guidance through Hallå konsument
- to provide consumers independent guidance when purchasing goods and services from countries within the EU
- to watch over market developments and identify consumer problems in different markets
Independent guidance via Hallå konsument and ECC Sweden
Hallå konsument (Hello consumer) is an information service which provides independent guidance directly to consumers. Hallå konsument collaborates with a number of government agencies, the four consumer rights bureaus, and municipal consumer guidance services.
ECC Sweden offers free guidance to persons who have purchased a product or service from another EU country, Norway, Iceland, and the UK.
Education and support to the municipal consumer guidance organisations
Most municipalities within Sweden offer consumer information and guidance to their residents. You can also receive assistance with planning your personal finances. The Swedish Consumer Agency provides education to the municipalities' Consumer advisors and Budget and debt advisors.